Customer Success Manager/Account Manager (Adelaide)

GP Travel Enterprise – Scalable Travel Tech Solutions
Job Type: Full-time

At GP Solutions, we build enterprise-level software for travel companies around the globe. Our flagship product, GP Travel Enterprise, helps tour operators, DMCs, and OTAs automate and scale their business operations with flexible and robust solutions. We’re looking for a strategic, customer-centric Account Manager (Customer Success Manager) to join our international team and strengthen relationships with our growing client base.

About the Role

You will be the key point of contact for our clients — driving retention, upsells, and long-term success through a combination of empathy and strategic thinking. You’ll work cross-functionally with our business and technical teams to ensure every client gets real, lasting value from our platform.

• 3+ years of experience in account management, customer success or B2B sales.
• Proven experience in managing projects from planning through execution.
• Excellent communication skills and high emotional intelligence.
• Strategic, data-driven mindset with a hands-on approach to problem-solving.
• Willingness to travel for client meetings, events, and on-site support when needed.
• Experience in the tech or travel industry is a strong plus.
• Fluent in English (both written and spoken); additional languages are a bonus.

• Manage B2B travel tech clients, ensuring their satisfaction, retention, and growth.
• Build trust-based relationships with clients to foster long-term partnerships.
• Proactively identify upsell and expansion opportunities based on customer needs and platform usage.
• Collaborate with business and technical team leads to communicate client feedback and drive improvements.
• Lead onboarding, training sessions, and workflow consultations tailored to each client.
• Monitor account health metrics and use data to drive strategic client engagement.
• Troubleshoot issues in coordination with support teams and ensure timely resolution.
• Support client self-service initiatives by contributing to help centers and knowledge bases.