Senior Business Analyst

GP Travel Enterprise is an innovative and powerful travel automation solution for tour operators, online travel agencies, destination management companies, travel management companies, and wholesalers. Our platform helps companies across the globe run and grow their businesses.

We’re now looking for a Senior Business Analyst with a strong product mindset to join our growing team.

We’re building a team of professionals who value freedom, responsibility, and high performance. You’ll work in an environment where initiative is encouraged, decisions are made quickly, and feedback is open and direct. We trust our people, give them space to act, and expect the same level of maturity and ownership in return.

Hard skills

• 5+ years of proven experience as a Business Analyst.
• English at Upper-Intermediate (B2+) or higher.
• Strong skills in gathering, structuring, and analyzing requirements.
• Product mindset when evaluating requirements and making decisions on new features.
• Experience writing Vision & Scope documents, Use Cases, User Stories, BPMN/Flow diagrams.
• Proficiency with tools: Jira, Confluence, Figma/Miro; familiarity with UML/BPMN notations.
• Basic knowledge of SQL, APIs, and system interaction logic.
• Experience working in Agile frameworks (Scrum or Kanban).

Soft skills

• Critical and systems thinking.
• Clear and effective communication across diverse stakeholders: from developers to top managers.
• Empathy towards both users and business needs.
• Ability to work with ambiguity and incomplete information.
• Flexibility and adaptability: staying focused on solutions even when plans change.
• Strong organizational skills and task-tracking habits – nothing falls through the cracks.
• Team player: collaboration with colleagues is key to success in this role.

• Experience working in product teams and in fast-changing environments.
• Familiarity with the Triple/Double Diamond approach to problem-solving and design.
• Experience in implementing or selling ERP/CRM systems.
• Travel industry experience (in any role).

• Conduct detailed business analysis to identify problems, opportunities, and solutions.
• Perform gap analysis to ensure the product backlog meets customer needs.
• Elicit, structure, and document requirements using Vision & Scope, Use Cases, User Stories, BPMN/Flow diagrams.
• Collaborate with product teams to apply product-thinking principles and define criteria for new features.
• Facilitate workshops, interviews, and discovery sessions to clarify requirements and align stakeholders.
• Support the team during acceptance testing and present results to clients and stakeholders.